The biggest challenge and opportunity now facing the manufacturing and service management industry is undoubtedly the ‘Internet of Things (IoT)’ which provides a completely new way of maintaining and repairing devices. Organisations have an opportunity to stay ahead of the competition by digitalising their service offering with IoT and other smart IT solutions.
With smart innovations, field service engineers can achieve higher customer satisfaction and higher productivity at a lower cost. Smart applications provide more efficiency and help streamline primary processes from proposal to service delivery.